Client Policies

It is my goal to provide you the best care and support needed along your journey to better health. It is understandable that things arise and you need to reschedule or cancel appointments due to unexpected circumstances (illness included). I will try to accommodate based on my availability, however, 48-25 hour cancellation will result in a 50% charge of your session cost and 24 hour or less cancellation will result in a 100% charge. This applies to all appointments and the charge will be due at the time of your cancellation. This is to ensure your own commitment to your health and also to be considerate of my time and commitment to my other clients who are investing in improving their health.
To cancel or reschedule:
- You can cancel, reschedule, or manage your appointment details from your confirmation email or text (801-762-7983)

Please be advised that a “no-show” is considered if you do not arrive by 20 minutes of your scheduled appointment. In such cases, the card on file will be charged the full cost of the session (100%).
This policy applies to all appointments, without exception (illness included).

Whether you book online or directly with your therapist, a card on file is required to secure your appointment. This card will only be used in the event of a no-show or cancellation to cover the cost of the session.

The allotted time for each service remains the same, despite arrival time, and clients who arrive late will either be asked to reschedule or receive a shortened service. Service prices are not amended for shortened times or last-minute rescheduling.

Products
- As a small business offering high-quality, high-end products, we do not offer refunds unless the item is defective. We take pride in the quality of our offerings and are confident you will be satisfied with your purchase.
Services
- Please note that all services rendered are final and not eligible for a refund, for any reason.
- Please note that all packages are final sale once purchased, with no exceptions.

I love children, but for their safety and protection, they are not allowed at appointments unless they are the client and under parental supervision. Children are also not permitted to stay unsupervised in the lobby during your appointment. If this policy is not followed, you will be asked to reschedule, and appointment cancellation fees will still apply. To better accommodate your schedule, I offer morning, afternoon, evening, and weekend appointments.

Any Bring Healthy Back practitioner or therapist reserves the right to refuse service to any client, as deemed necessary.

Client and therapist safety is our utmost priority, and we do not tolerate any form of misconduct from either party. If any misconduct occurs from a client, they will be asked to leave immediately and will be required to pay in full for their session.

For privacy and comfort, any photography, sound recording, or other forms of recording in the facility—during treatment or otherwise—must be approved by the therapist beforehand.